Terms and Conditions – srlsps.com.au

Last updated: 6 August 2026

These Terms and Conditions apply to your access to and use of this website and to products purchased from SRL Holdings Pty Ltd online, by telephone or from our showroom.

By using this website, creating an account or placing an order, you agree to these Terms and Conditions.

1. About Us

This website is operated by:

SRL Holdings Pty Ltd
ABN: 97 099 083 084
Unit 1, 403 Great Western Highway
Wentworthville NSW 2145
Australia

Email: info@srlsps.com.au
Sales and warranty enquiries: sales@srlsps.com.au
Phone: 02 9840 1777 or 02 9840 1711

In these Terms:

“SRL”, “we”, “us” and “our” mean SRL Holdings Pty Ltd.
“Customer”, “you” and “your” mean the person accessing the website or purchasing products from us.
“Products” means the lighting, electrical, plumbing, bathroom, hardware and related products offered by us.
“Website” means this website and any replacement website operated by SRL.

2. Eligibility and Authority

You must be at least 18 years old and legally capable of entering into a binding agreement to place an order.

When ordering for a business, company, partnership or other organisation, you confirm that you are authorised to place the order and bind that organisation to these Terms.

3. Website Information

We make reasonable efforts to ensure that product descriptions, specifications, prices, measurements, images and availability information are accurate.

However:

Product colours and finishes may appear differently depending on your screen, lighting and device settings.
Product images may be illustrative and may show accessories that are not included.
Dimensions, finishes and specifications may be changed by manufacturers without notice.
Natural, stone, timber, ceramic, metallic or handmade products may have reasonable variations in colour, grain, texture and finish.
Packaging may differ from images shown on the website.

You are responsible for checking product dimensions, specifications, compatibility and installation requirements before ordering.

Please contact us before purchasing if a particular measurement, finish, feature or compatibility requirement is important to your project.

4. Product Suitability and Installation

Product information and general advice provided by SRL are not a substitute for professional building, electrical, plumbing, engineering, architectural or installation advice.

You must ensure that:

The product is suitable for its intended location and purpose.
Measurements are checked before ordering or installation.
Required approvals, permits and certifications are obtained.
Electrical, plumbing and other regulated work is completed by appropriately licensed tradespeople.
Products are installed and maintained according to the manufacturer’s instructions.

To the extent permitted by law, SRL is not responsible for loss caused by incorrect measurements, inappropriate product selection, incorrect installation, unauthorised modifications or failure to follow manufacturer instructions.

Nothing in this section limits rights that cannot legally be excluded.

5. Prices and GST

Unless otherwise stated:

All prices are displayed in Australian dollars.
Prices include GST where applicable.
Delivery, handling, installation and other charges are additional unless expressly included.
Delivery charges and available delivery methods will be displayed during checkout or otherwise communicated before the order is confirmed.

We may change prices at any time before accepting an order.

If a product is displayed at an incorrect price because of a typographical, technical, supplier or administrative error, we may contact you and offer to:

Process the order at the correct price; or
Cancel the affected item and provide a full refund.

We will not charge a corrected price without your agreement.

6. Placing an Order

An order submitted through the website is an offer by you to purchase the selected products.

After receiving an order, we may send an automated order confirmation. This confirms that we received the order but does not necessarily mean that the order has been accepted.

An order is accepted when we confirm acceptance, arrange the products for collection or dispatch the products.

We may decline or cancel an order where:

A product is unavailable or discontinued.
The displayed price or description contains an error.
Payment cannot be authorised or verified.
We reasonably suspect fraud, unauthorised activity or misuse.
Delivery is unavailable to the supplied address.
The order exceeds available stock or purchasing limits.
We cannot lawfully or reasonably fulfil the order.

When we cancel an order after payment has been received, we will refund the affected amount using the original payment method where reasonably possible.

7. Product Availability

Products are subject to availability.

Although a product may appear to be in stock, stock levels may change before an order is processed. Some products may need to be ordered from a supplier or manufacturer.

Where a product is unavailable, we may:

Contact you with an estimated availability date.
Offer a suitable alternative.
Place the product on back order with your approval.
Cancel the affected product and provide a refund.

We will not substitute a product without your agreement.

8. Payment

You must pay the total amount shown during checkout or otherwise agreed with SRL.

Available payment methods will be displayed during checkout or communicated when placing an order by telephone or in-store.

Payments may be processed by third-party payment providers. Their separate terms and privacy policies may apply.

You confirm that:

You are authorised to use the selected payment method.
The payment and billing information you provide is accurate.
Sufficient funds or credit are available to complete the transaction.

We may delay processing until payment has been received and verified.

9. Promotions and Discount Codes

Promotions, discount codes and special offers may be subject to additional conditions.

Unless otherwise stated:

Promotions cannot be combined.
Discount codes must be entered before checkout is completed.
Discounts cannot be applied retrospectively.
Promotions are subject to availability.
Delivery charges, clearance products, trade pricing or selected brands may be excluded.
Promotions may be changed or withdrawn before an order is accepted.

Promotional conditions do not limit your rights under the Australian Consumer Law.

10. Delivery

Available delivery methods, delivery areas and charges will be shown during checkout or confirmed with you before the order is accepted.

You must provide a complete and accurate delivery address, contact name, telephone number and any relevant access instructions.

Delivery dates and timeframes are estimates only unless we expressly agree otherwise in writing. Delays may occur because of stock availability, supplier delays, courier disruptions, weather, access restrictions or circumstances outside our reasonable control.

You are responsible for ensuring that:

Someone is available to accept delivery where required.
The delivery location is safe and reasonably accessible.
Any building, loading-zone, parking, lift or site-access arrangements have been made.
Products can physically fit through doors, lifts, corridors and other access points.

Additional charges may apply for redelivery, storage, waiting time, incorrect addresses, difficult access or unsuccessful delivery attempts where the issue was not caused by SRL.

11. Authority to Leave

Where you request or authorise a delivery to be left unattended, the products may be left at the nominated location at your risk after delivery.

We are not responsible for theft, loss, weather damage or other damage occurring after an authorised unattended delivery, except where responsibility cannot legally be excluded.

12. Collection

Where showroom or warehouse collection is available, we will notify you when the order is ready.

You may be required to provide:

Your order confirmation.
Proof of identity.
The payment card used for the purchase.
Written authority where another person is collecting the order.

Products should not be collected until SRL confirms that they are ready.

13. Risk and Ownership

Risk in the products passes to you when the products are delivered to the nominated address or collected by you or your authorised representative.

Ownership of the products remains with SRL until full payment has been received.

14. Checking Your Order

You should inspect products as soon as reasonably possible after delivery or collection.

Please contact us promptly if:

An item is missing.
The incorrect item was supplied.
The product was damaged during delivery.
There is visible damage to the packaging.
The product appears faulty or does not match its description.

Where possible, retain the product, packaging and proof of purchase and provide photographs showing the issue.

A delay in notifying us will not remove any rights you have under the Australian Consumer Law, but prompt notification may help us investigate delivery damage or missing items.

15. Change-of-Mind Returns

Subject to this section, SRL may accept a change-of-mind return for a standard stock item when:

You contact us within seven days of receiving or collecting the product.
The product is unused, uninstalled and undamaged.
The product is in its original condition and packaging.
All accessories, instructions and components are included.
You provide valid proof of purchase.
SRL approves the return before the product is sent or brought back.

Change-of-mind returns may be subject to reasonable restocking, handling, collection or return-delivery fees. These fees will be communicated before the return is completed.

Unless otherwise agreed, you are responsible for safely returning change-of-mind products to SRL.

We are not required to accept change-of-mind returns for:

Clearance or final-sale products.
Special-order, imported or made-to-order products.
Products cut, assembled, modified or manufactured to your requirements.
Installed, used or damaged products.
Products missing packaging, components or accessories.
Products that cannot be resold for health, safety or hygiene reasons.
Products purchased under specially negotiated commercial or trade terms.

This change-of-mind policy does not limit your rights where a product is faulty, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee.

16. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund, compensation or another remedy if a product:

Is faulty or unsafe.
Is not of acceptable quality.
Is not fit for a disclosed purpose.
Does not match its description, sample or demonstration model.
Does not have the features or performance that were represented.
Cannot be used with related products where compatibility was represented.

For a major failure, you may be entitled to reject the product and choose a refund or replacement.

For a failure that is not major, we may be entitled to provide a repair or another appropriate remedy within a reasonable period.

Rights under the Australian Consumer Law may apply even where:

The seven-day change-of-mind period has passed.
The product was purchased on sale or clearance.
The product was imported, specially ordered or made to order.
A manufacturer’s warranty has expired.
The original packaging is no longer available.

However, consumer guarantees may not apply where the problem was caused by misuse, accidental damage, abnormal use, unauthorised modification, incorrect installation, failure to follow instructions or ordinary wear and tear.

17. Manufacturer Warranties

Some products include a manufacturer’s warranty. Warranty periods and conditions vary by product and manufacturer.

Manufacturer warranties are additional to, and do not replace, rights under the Australian Consumer Law.

To make a warranty enquiry, contact:

sales@srlsps.com.au

Please provide:

Your name and contact information.
Proof of purchase.
The product name, model and serial number where applicable.
A description of the issue.
Photographs or videos showing the issue.
Installation information where relevant.

A manufacturer or service agent may need to inspect or test the product before determining the appropriate remedy.

18. Installation and Associated Costs

Do not install a product that appears damaged, incorrect or unsuitable.

To the extent permitted by law, SRL is not responsible for avoidable installation, removal, reinstallation, labour, trade attendance, project-delay or access costs incurred after a visible issue should reasonably have been identified.

Nothing in this section excludes compensation or remedies available under the Australian Consumer Law.

19. Trade and Commercial Customers

Approved trade accounts, quotations, credit arrangements or commercial supply agreements may be subject to additional written terms.

Where separate trade or credit terms conflict with these website Terms, the separately agreed written terms will apply to the extent of the inconsistency.

Consumer guarantees may still apply to some business purchases under the Australian Consumer Law.

20. Customer Accounts

You may be able to create a customer account through the website.

You are responsible for:

Providing accurate account information.
Keeping your login details confidential.
Restricting access to your account.
Informing us promptly of suspected unauthorised use.

We may suspend or close an account reasonably believed to be involved in fraud, unauthorised access, unlawful conduct or a breach of these Terms.

21. Acceptable Website Use

You must not:

Use the website for unlawful, fraudulent or misleading purposes.
Attempt to gain unauthorised access to the website, accounts, servers or databases.
Introduce malware, malicious code or automated attacks.
Scrape, copy or extract website content without permission.
Interfere with the website’s operation or security.
Impersonate another person or provide false information.
Use the website in a way that infringes another person’s rights.

22. Intellectual Property

Unless otherwise stated, website content including text, photographs, graphics, logos, layout, product descriptions and software is owned by or licensed to SRL.

You may view and print website content for personal or internal business purchasing purposes.

You must not reproduce, republish, distribute, modify, commercially exploit or create derivative works from website content without prior written permission.

Third-party product names, trademarks and images remain the property of their respective owners.

23. Third-Party Websites and Services

The website may contain links to third-party websites, payment providers, manufacturers, mapping services or social platforms.

These services are operated independently. SRL does not control and is not responsible for their content, availability, security or privacy practices.

A link does not necessarily indicate endorsement.

24. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure or error-free.

We may suspend, restrict or modify the website for maintenance, security, technical or operational reasons.

Where an online feature is unavailable, you may contact us by telephone or email.

25. Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

To the maximum extent permitted by law:

We are not liable for indirect, incidental, special or consequential loss.
We are not liable for loss caused by your incorrect product selection, measurements, installation, storage, handling or use.
We are not liable for delays or failures caused by circumstances outside our reasonable control.
Any liability that can lawfully be limited will be limited, at our option, to supplying the relevant products again, repairing or replacing them, or paying the reasonable cost of doing so.

This section does not apply where such a limitation would be unlawful.

26. Events Outside Our Control

We are not responsible for a delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, fire, flood, industrial action, transport disruption, supplier failure, shortages, government restrictions, utility failures, cyber incidents or telecommunications outages.

We will make reasonable efforts to notify affected customers and minimise disruption.

27. Privacy

We collect and handle personal information in accordance with our Privacy Policy.

By submitting personal information through the website, you confirm that the information is accurate and that you are authorised to provide it.

28. Changes to These Terms

We may update these Terms from time to time.

The Terms displayed when an order is placed will generally apply to that order. Updated Terms will apply to future website use and purchases after publication.

The “Last updated” date indicates when the Terms were most recently revised.

29. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be read down or removed to the minimum extent necessary. The remaining provisions will continue to apply.

30. Governing Law

These Terms are governed by the laws of New South Wales and the Commonwealth of Australia.

You submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from them.

31. Contact Us

Questions about these Terms, an order, return or warranty claim can be directed to:

SRL Holdings Pty Ltd
Unit 1, 403 Great Western Highway
Wentworthville NSW 2145

General enquiries: info@srlsps.com.au
Sales and warranties: sales@srlsps.com.au
Phone: 02 9840 1777 or 02 9840 1711